Refund policy

Due to the nature of our all-natural products, we cannot guarantee the quality of our merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold, so we do not accept returns unless the package is returned to our facilities because of an undeliverable address. If this occurs, please refer to our Shipping Policy.

Since you can't touch or smell our soap products online, we offer our soaps in sample or trial sizes for your convenience.

Your satisfaction is our goal and we truly believe that you will love our products. In the event that you're not satisfied, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

Puro Company, LLC is not responsible for any individual reaction to any particular ingredient. If you have any questions about our products or specific ingredients, email us at help@puro.co.